Services
All your green mobility needs in one app for sustainable travel
Our Services
Partnering with us brings your destination closer
We take pride in being your dedicated mobility transport service provider.
Our electric vehicle solutions can help revolutionize your organization by turning your sustainable transportation vision into reality.
What we offer
eDryv Ride
The eDryv platform enables customers to conveniently book ride to their preferred destinations within geofenced location in Lagos using the eDryv app.
eDryv Proxy
The eDryv proxy service enables you to book rides on behalf of others, allowing customers to share the convenience and experience of eDryv with friends, family or colleagues.
eDryv Rental
eDryv rentals offers access to a range of well-maintained vehicles for short term or long-term use. Whether for personal or cooperate needs, our rental service provides affordability, convenience, and flexibility.
eDryv Reservation
eDryv reservation allows you to schedule a ride or book a vehicle in advance for important appointments or special events. Enjoy reliable service tailored to your schedule.
eDryv Ads
eDryv ads enable businesses to showcase their advertisements on eDryv in-vehicle advert screens, providing an innovative way to reach a wider audience and enhance brand visibility.
Frequently Asked Questions
General Information
What is eDryv?
eDryv is a premium, eco-friendly Transport as a Service product that operates exclusively with a
fleet of electric vehicles (EVs). Our objective is to provide safe, reliable, and sustainable
transportation while reducing carbon emissions.
How does eDryv work?
Using the eDryv app, passengers can easily book a ride by entering the pick-up and drop-off
locations. Once confirmed, a professional eDryv driver will pick you up from your selected pick-
up location. Passengers can also rent the EVs for specific purposes and durations or even engage
them under the on-demand arrangement.
What makes eDryv different from other transportation services?
eDryv offers a superior and unique experience with the following benefits:
- 100% electric vehicles to reduce carbon emissions and promote sustainability.
- Green Coin rewards – Earn per trip through carbon emission savings.
- Advanced surveillance and remote driver behavior check for enhanced safety.
- Confirmed driver identity and full recognition for assurance purposes.
- Strict adherence to in-vehicle hygiene for superior passenger comfort.
- Preprogrammed speed limiting for safety.
- Fully insured trips for both passengers and drivers.
- Complimentary onboard Wi-Fi for seamless connectivity.
- A 5-minute grace period before and after drop off at no extra charge.
- Dedicated school pick-up and drop-off services for children to ensure safe transportation.
- Option for in-car advertisement via an Advert Management System
Who are eDryv’s target customers?
Our target customers include urban professionals and socially conscious individuals who
prioritize sustainability and align with environmental, social, and governance (ESG) principles.
Booking and Using the App
How do I create an account?
Getting started with eDryv is simple:
- Download the eDryv app from the Google Play Store or Apple Store (iOS).
- Open the app and follow the prompts to complete the sign-up process and receive an OTP.
- Enter your name, email address, and phone number.
- Add and set up your preferred payment method.
- Once your registration is complete, you are ready to book a ride.
Can I schedule a ride in advance?
Yes, you can schedule your ride through the app by specifying your location, date, and preferred time of pick-up.
What if I need to cancel my ride?
You can cancel your ride any time before it begins, through the app. However, if the driver has
already arrived or within close proximity, a cancellation fee may apply.
How can I contact my driver?
Once your ride request is confirmed, you can reach your driver directly through the call or text
option in the app.
How do I track my driver's arrival?
After your ride is confirmed, you can monitor your driver’s location in real time through the app.
Can I add multiple stops to my ride?
Yes, eDryv allows you to add up to two ( 2 ) stops when booking your ride. Please note that
additional stops can only be added during the booking process.
How much luggage can I bring on eDryv ride?
eDryv vehicles are designed to accommodate most travelers' luggage needs, with a maximum
weight limit of 24kg, subject to dimensions not exceeding 250mm(W)x800mm(L)x400mm(H)
Account and Payment
How can I update my account information?
You can manage your account information within the app settings.
How can I add a payment method?
You can add a debit or credit card to your eDryv account using the following steps:
- Open the eDryv app and go to your profile.
- Navigate to the "Billing" section.
- Tap "Add Payment Method."
- Enter your card details and save.
Note: Both debit and credit cards are supported, but not all international cards are accepted.
Can I use multiple cards on the app?
Yes, but eDryv only allows one link card for payment at a time. You don’t need to remove an exiting card before updating your payment method.
How can I delete my account?
If you want to delete your account, follow these steps:
- Click on the profile icon on the app.
- Scroll down and select “Delete My Account”
- Choose a reason and confirm by clicking “Delete Account”
- If you are unable to delete your account, please contact our support team for assistance.
Drivers and Ride Experience
Who are eDryv drivers?
Our in-house drivers are professional trained and ambassadors of our company. They have undergone extensive training in safe driving and customer service to ensure a safe, and quality ride experience for passengers.
Do eDryv drivers undergo a background check (due diligence) ahead of engagement?
All eDryv drivers undergo a thorough background check, including identity verification, driving history, and a criminal record before being hired.
How are drivers of eDryv trained?
eDryv drivers receive extensive training in safe driving, customer interaction, professional
conduct, and emergency response. They are trained by the Federal Road Safety Commission
(FRSC) and other critical functions within the company, such as the Operations and Maintenance
(O&M) and Transport and Logistics (T&L) departments to improve their understanding of
sustainability and EV-specific handling.
How can I rate my driver?
After your ride, you can rate your driver and share feedback directly through the app. Your
feedback helps us maintain and improve our service quality.
Can I request a specific driver?
eDryv does not support making requests to drivers. However, our system efficiently matches riders with the nearest available drivers to ensure seamless and efficient experience.
Driving Range Anxiety
Will the vehicle run out of battery? Should I be concerned about range anxiety?
Range can be a concern for new EV riders, but eDryv’s vehicles can travel at least 300 km on a
full charge, providing a reliable ride. While the actual range may vary based on driving conditions, trips within the city are planned confidently without worrying about battery
depletion. Our vehicles are also fully charged daily to ensure they are ready for operations.
What happens if my ride exceeds the vehicle’s range?
eDryv carefully considers the driving range of our electric vehicles when assigning rides. In the
rare event that a trip exceeds the maximum range of an available vehicle, that vehicle will not be
dispatched to ensure a seamless and uninterrupted journey.
Safety and Security
Are electric vehicles safe?
Yes, electric vehicles adhere to the same stringent safety testing protocols as the conventional
fuel powered vehicles.
Are EV batteries at risk of thermal incidents or fire hazards?
Yes, EV batteries do carry a risk of thermal incidents or fire hazards, but the risk is relatively low
compared to internal combustion engine (ICE) vehicles. While battery packs are designed with
multiple safety layers, including thermal management systems and protective casings (rated
IP54–IP67 for dust and water resistance). Though extreme conditions such as overheating,
internal short circuits, or severe accidents can still cause thermal runaway, the EVs deployed
under eDryv have sufficient mitigation against such an occurrence.
What if I feel unsafe during the ride?
If you feel unsafe during your ride, you can contact eDryv support through the app or use the
SOS button available within the app for immediate assistance.
How do I contact eDryv Support?
You can reach eDryv support through the in-app support feature. Simply navigate to the support
section in the app for assistance.
What safety features does the app have?
The eDryv app is equipped with robust safety features, including real-time trip monitoring,
which allows passengers to track their journey and share their location with trusted contacts.
Detailed driver information, such as the driver’s full name, photograph, vehicle details, and
license plate number, is readily available for transparency.
The app features an SOS emergency button for immediate access to safety assistance.
Our vehicles are equipped with discreetly mounted dashcams that record in-vehicle activity,
enhancing safety and security for both drivers and passengers. The footage is handled with strict
adherence to privacy regulations and the information is only accessed for legitimate safety or
incident resolution purposes.
What happens if I lose an item in the vehicle?
If you lose an item in the vehicle, please contact our customer support team for immediate
assistance.
Is it safe to drive an EV in the rain?
Yes! eDryv's electric vehicles are designed to perform safely in all weather conditions, including
rain. Our vehicles meet rigorous safety standards and feature traction control systems to maintain
stability on wet roads, except within flooded areas.
Are EVs more vulnerable to cyber-attacks?
No. Modern EVs come with strong cybersecurity measures, including encryption, secure
software updates, and real-time threat monitoring. Manufacturers continuously update their
systems to prevent unauthorized access and ensure vehicle safety.
Hygiene and Sanitation Standards
How does eDryv maintain vehicle cleanliness and hygiene?
eDryv prioritizes hygiene and sanitation to ensure a clean and safe ride for every passenger. Our
vehicles undergo regular deep cleaning and disinfection, while our drivers follow strict hygiene
protocols, including routine sanitization of high-contact surfaces and enhanced cleaning after
each ride.
In Ride Services and Premium Features
What features and amenities are available in eDryv vehicles?
To ensure a comfortable and premium ride experience, eDryv vehicles are equipped with:
- USB charging ports allow passengers to keep their devices powered throughout the journey.
- Complimentary high-speed Wi-Fi provides passengers with seamless internet access.
- The quiet, smooth rides allow passengers to enjoy the silence and luxury of electric vehicle travel.
Regulations and Passenger Policies
Are there any regulatory requirements for operating eDryv vehicles?
All eDryv vehicles are duly registered with regulatory authorities and fully compliant with local
transportation laws, ensuring safety, efficiency, and operational excellence.
Does eDryv allow pets inside vehicles?
To ensure a clean and allergen-free environment for all passengers, eDryv does not allow pets in
its vehicles.
Are drivers required to adhere to speed limits and traffic regulations?
eDryv upholds strict compliance with all traffic regulations, including speed limits. Our drivers
receive comprehensive training to ensure adherence to road safety standards.
Onboard Food Consumption Policy
To maintain cleanliness and ensure a pleasant experience for all passengers, food consumption is
not permitted in all eDryv vehicles.
Does eDryv utilize in-vehicle CCTV systems?
eDryv vehicles are equipped with discreetly integrated dashcam systems. These devices serve to
enhance security and provide a recorded account of in-vehicle activity, ensuring the safety of
both passengers and drivers. Data is handled with strict adherence to privacy protocols.
Service Availability and Coverage
When and where does eDryv operate?
eDryv operates daily from 6:00 AM to 10:00 PM. Our service areas are geofenced, and
availability may vary based on location. Please check the eDryv application for real-time service
availability within your vicinity.
How many passengers can ride in an eDryv vehicle?
Each eDryv vehicle can comfortably accommodate up to four (4) passengers while maintaining
comfort and safety.
In-Vehicle Advertising
Are advertisements displayed inside eDryv vehicles?
Yes, eDryv vehicles are equipped with high-resolution in-vehicle screens that display curated
advertisements. These ads are carefully selected to enhance passenger engagement without
disrupting the ride experience.
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